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Unable to authenticate with sandbox account

Tags: developer sandbox

Jan 18, 2023 at 12:29am • 2 replies • 0 likes

Nirmal Babu

I try to add the emergency address and I always get the below error message:

"Invalid address. Please enter a valid address or contact our support for advanced help."

Stuck here and I am unable to even login

Please resolve this soon.

The sandbox phone number used to login is 424 316 2313

2 Answers

Nirmal Babu answered on Jan 19, 2023 at 10:00pm

Do let us know once the emergency address issue is fixed.

Phong Vu answered on Jan 18, 2023 at 10:45am

You question title is misleading. The issue is simply that you cannot set the emergency address. But you can login your sandbox.

This is a current known issue due to the recent change to emergency address for sandbox. Right now, there is no solution to this issue. But I am working with the team to solve the problem asap.

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