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Users Unable to Fax from email

Tags: fax

Jan 16, 2023 at 1:43pm • 2 replies • 0 likes

Dave Orzel

We have multiple users who cannot send fax from email. This started last week and has continued this week. The users have been setup and granted access using their company email address on the administrator portal.

I have verified the sending email address using the tools provided and has passed.

I opened a ticket last week and have not heard back.

Any help would be appreciated.

Thank you.

Becky-Community_Manager on Jan 16, 2023 at 1:48pm • -1 likes

Also, maybe check your spam?

Dave Orzel on Jan 16, 2023 at 2:05pm • 0 likes

Thanks for the quick response Becky!

We did check spam - thank you.

Becky-Community_Manager on Jan 16, 2023 at 2:23pm • 0 likes

Okay, they indicated they emailed you and another email address directly.
Let me see if we can't get someone to connect.

Becky-Community_Manager on Jan 16, 2023 at 2:31pm • 0 likes

@Dave Orzel Just resent the email that support sent to you. Please let me know if you receive it and share a response that I can in turn share with that team.

Dave Orzel on Jan 17, 2023 at 5:24am • 0 likes

Hi Becky - I received your email (not sure why I didn't receive from Support). I replied directly to you with the details requested.

Thank you and have a good day!!

Becky-Community_Manager on Jan 16, 2023 at 1:46pm • 1 likes

@Dave Orzel It looks like Support is waiting to hear back from you.
I am going to ping the case manager to get you two connected.

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