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Viewing the time a user is logged in or out of Queues

Tags: call queues, analytics and reporting

Jan 12, 2023 at 7:45am • 1 replies • 1 likes

Jonathan O'Neill

Hello. Hard to complete my own research on this b/c I am finding quite a few dead ends (dead Salesforce URLs) in the RC Knowledge Base topics, very discouraging. Thanks RC!! :(

Does anyone know if it's possible to see the time (mins and secs) a user is logged into a Queue OR in the alternative not logged in? I think this is a feature of the Contact Center but we are not large enough to justify the cost of the Contact Center.

Thanks in advance! :)

1 Answer

Brian Park answered on Aug 22, 2023 at 6:23am

The Audit Trail will show you this.

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