Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Removing Ringcentral calls from Iphone

Tags: ringcentral app

Jan 6, 2023 at 9:44am • 1 replies • 0 likes

Matthew Ripley

I've deleted the app, but I still get calls through my cell phone. I only want them to come through my desktop app. How can I remove the connection between the Iphone and my ringcentral incoming calls?

1 Answer

Mary-Community_Moderator answered on Jan 6, 2023 at 3:02pm

Matt, check your extension's Call Handling and Forwarding settings if your cellphone number is listed there.

Sign in to your RingCentral online account.
Navigate to Settings > Call Forwarding and Voicemail.
Under Work Hours, you will see where your calls are forwarded. Your third-party number may be there, which is forwarding the calls to it. Slide the active button to turn it off and click Save.

To learn more about Call Handling, you may visit the KB article, https://support.ringcentral.com/article/9758.html

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales