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Limited Extensions no longer allowed in Call Handling

Tags: extension, call handling

Dec 20, 2022 at 9:05am • 2 replies • 0 likes

Geoff Schwenker

I used to be able to add Limited Extension into the Call Handling area on users as I would create a user called Ring All that would allow all phones to ring in a location. As of 12/20/22 I have noticed that I can no longer add Limited Extensions in to the Call Handling so they will ring with the rest of the phones in the location. Is this a new bug or a restriction that has been placed on limited extensions?

Mary-Community_Moderator on Dec 20, 2022 at 12:00pm • 0 likes

Hi Geoff, someone from the Product Team is currently checking on this. I'll update you soon.

Geoff Schwenker on Dec 20, 2022 at 12:13pm • 1 likes

Thank you for your reply.

1 Answer

Mary-Community_Moderator answered on Jan 5, 2023 at 10:16am

Hi Geoff, as per Product Team, Limited extensions do not support call handling features, so adding a limited extension device to a user's ring list is no longer possible. Existing configurations continue to work as expected.

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