Call Queue Members and Forwarding
Dec 19, 2022 at 5:33pm • 1 replies • 0 likes
Clint Smith
If someone is a member of a call queue and they forward their line (not the call queue (mainline) number), does a call that comes to the call queue that they're a member of get forwarded to them as well?
Thanks!
on Dec 20, 2022 at 12:09pm • 0 likes
It should not forward to the call queue members since it's a direct forwarding.
on Dec 20, 2022 at 1:00pm • 0 likes
But would the call that comes into the call queue, forward to that person that set up their own forward on their line?
So: Call to Queue ----> Call Queue members line rings as member of queue ------> forwards to their mobile phone
One thing to note, most of our users utilize a physical desk phone and not the RC App.
on Dec 21, 2022 at 9:13am • 1 likes
The answer is yes for this.
on Dec 27, 2022 at 5:47am • 0 likes
Ok, for some reason, when an end user sets up a forward in the portal, it only forwards their private line. Calls that come into the queue are not being forwarded. Any ideas?
Thanks!
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