Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

How do I tell which extension the caller dialed?

Tags: caller id, extension

Dec 8, 2022 at 9:27pm • 0 replies • 0 likes

Justin Sutton

We have three extensions - me (owner) and two PT employees. The phone always rings to my phone and my desktop, even when they press an extension for the two employees.

Am I doing something wrong in the setup? Is there a way for me to tell what extension the caller dialed instead of picking up every call that comes through so I can choose not to answer?

In the same light, is it possible to turn off the ringing for me on my mobile and desktop as a super admin unless my extension is dialed?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales