Currently none of the phones on your extension can show presence. Phones with this capability can be purchased from RingCentral by clicking Add Phone.
Dec 6, 2022 at 9:16pm • 1 replies • 0 likes
1 Answer
answered on Dec 7, 2022 at 12:31pm
I believe that this is a newly created sandbox account. And the RingCentral soft phone is no longer an option for create a digital line (a phone device) anymore. Instead, it lets you choose either an existing SIP phone or the RingCentral app.
Can you quickly check by login the RingCentral app for sandbox at https://app.devtest.ringcentral.com and check the presence status under the user profile.
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