Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Microsoft Dynamics - RC Integration - Mark Phone Call Activity Complete

Tags: integrations

Nov 18, 2022 at 9:05am • 0 replies • 1 likes

Mark Bates

We have set up the Dynamics-RC integration. How can we customize the side panel to give users the option to mark the phone call activity as 'complete'? This is very frustrating for users without the option as it leaves Activities marked as 'open'. Thanks.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales