Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Subscription Response time is slow

Tags: subscription, presence

Nov 17, 2022 at 1:19pm • 1 replies • 0 likes

Brad Gold

I am testing Ring Central API to determine if it is a good fit for our company.

I am getting around 6 second second response times for subscription notifications in the development environment. Is this normal? Or is it because I am located in Australia?

I am listening for: /restapi/v1.0/account/~/presence

When I change my status, or start a call using the RC Phone app, it takes about 6 seconds before the event is triggered. I have tried using PubNub and WebHooks and get the same result. The code that I have is just subscribing to the event, then logging to console when triggered. I am using this API for nodejs: require('@ringcentral/subscriptions').Subscriptions

1 Answer

Phong Vu answered on Nov 18, 2022 at 10:08am

Yes it is normal. I observed the same delay (around 6 secs as you stated) on production environment for user presence status change.

Brad Gold on Nov 20, 2022 at 4:26pm • 0 likes

So if I want to have a screen pop up for a user when they answer the phone (e.g. detect call answered, and lookup caller to bring up details on screen), they must wait for at least 6 seconds. Is there another way to get this to happen faster through the API? I saw that the desktop app can open an executable on incoming call, but it would mean that each user would need to be set up with this and if we would like to do other status change detections in the future, we would still have the delay.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales