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speaker timeline for calls recorded

Tags: rest api, call recording

Nov 17, 2022 at 7:37am • 1 replies • 0 likes

18551_r

Is it possible to get a speaker timeline for calls recorded on Ringcentral using API? Or even get recording for each speaker on separate channels

1 Answer

Phong Vu answered on Nov 17, 2022 at 1:43pm

Unfortunately, that metadata is not supported.

If this is critical for your use case, you can download call recordings and use a 3rd party speech-to-text service to transcribe the recording and get other metadata such as speaker ids and timelines etc.

You can also send a request to access RingCentral AI API and you can use the /speech-to-text or the /analyze-interaction API to transcribe call recordings and grab the metadata.

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