Explain Subscription API (Presence API)

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devanand-w asked · Apr 10, 2017 at 07:27 PM

Explain Subscription API (Presence API)

I am trying to use Subscription API to get the call duration of the current ongoing call. But I didn't found much about this API in API Explorer. Can anyone please explain me this API in details and how to get call details using ongoing calls "sessionId"?

Thanks!

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Answer 1 · 2017-04-10T21:07:18Z

anton-nikitin answered · Apr 10, 2017 at 09:07 PM

Will this help: http://ringcentral-api-docs.readthedocs.io/en/latest/notifications_subscriptions/ ?

At the same time it is impossible to get call direction directly from push notification. We are adding this option in one of the future releases.

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Answer 2 · 2017-04-10T21:10:01Z

ak answered · Apr 10, 2017 at 09:10 PM

Our Subscription (Push Notification) API resource empowers developers to enable their client application(s) to create a single subscription (to one or more extension's) and continually receive push notifications in real time for each subscribed extension.

However, this subscription has an expiration time but using the official RingCentral SDKs enables developers to automatically renew the subscription(s) on a timely basis.

When using this approach for your application(s) to receive events on your RingCentral account, no polling is involved.

Subscription API: https://developer.ringcentral.com/api-docs/latest/index.html#!#Notifications.html

View the (official and community developed) RingCentral SDKs: https://developers.ringcentral.com/library/sdks.html

We also have a Tutorial in node.js which you could take a look at under the 'Tutorials' section on our developer portal:
https://ringcentral.github.io/tutorials/
https://ringcentral-tutorials.github.io/subscription-basics-nodejs-demo/

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Answer 3 · 2018-03-01T14:28:01Z

andy-haas answered · Mar 01, 2018 at 02:28 PM

On this subscription are we able to do the entire company? If so how would we go about this?

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Answer 4 · 2018-03-01T19:43:47Z

anton-nikitin answered · Mar 01, 2018 at 07:43 PM

Strange, I will try to figure out and get back to you.

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Answer 5 · 2018-03-02T13:15:45Z

andy-haas answered · Mar 02, 2018 at 01:15 PM

This is working. allowSeeMyPresence was turned off for the user that I was using.

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Answer 6 · 2018-03-12T21:09:28Z

wesley-hunt answered · Mar 12, 2018 at 09:09 PM

allowSeeMyPresence is turned on for my users, I can see webhook presence events for my account, however when I specify another extension when creating a new webhook I get 403. What privilege is needed to create a webhook for an extension other than myself?

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Answer 7 · 2018-06-20T00:17:14Z

vb answered · Jun 20, 2018 at 12:17 AM

To be able to capture/listen to another extensions presence , the extension that is authenticated should be an admin extension. You should have 'Read Presence' and 'Webhook Subscription' permission added on to your app.

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Explain Subscription API (Presence API)

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