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Sentiment Analysis with RingCentral

Tags: analytics and reporting

Oct 17, 2022 at 12:19pm • 2 replies • 1 likes

Jan Rusnak

Hi, I was wondering if RingCentral has any out of the box Sentiment Analysis/ Call Transcript already available on call log data?

Thank you in advance for your help

2 Answers

Vineskills Team answered on Feb 28, 2024 at 12:39pm

I'm also interested in this feature. I was wondering if there has been any progress with Transcripts being available.

They now released Ring Sense, which should have transcripts and other things. Is any of that available via API?

Phong Vu answered on Oct 18, 2022 at 6:41am

Call recordings are not transcribed and thus, there is no sentiment analysis either. If this is critical for your company, you can implement it though.

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