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How do I get Glip permissions added to my app?

Tags: permissions, rest api

Oct 3, 2022 at 10:45am • 3 replies • 0 likes

Cory Sytsma

I can't find a way to add Glip scope permissions, as well as TeamRecording, but getting 401 error messages via API that I don't have permissions.

Can someone add them to my Dev & Production app please?

3 Answers

Cory Sytsma answered on Oct 4, 2022 at 1:24pm

As far as I know, the account is SuperAdmin, I can do everything else. How would I check the permissions?

Phong Vu on Oct 4, 2022 at 3:06pm • 0 likes

Are you on sandbox? If you are, there is a current issue to set the permission to a super admin. But, I think the main super admin (normally in sandbox is the 101 if you have not changed the extension number) will have the permission by default.

If you are in the production, check this from the RC app.

Cory Sytsma answered on Oct 3, 2022 at 1:36pm

I have TeamMessaging permission.

When calling:

https://platform.ringcentral.com/restapi/v1.0/glip/data-export'

I received a 403 Forbidden error:

{
    "errors": [
        {
            "errorCode": "GIC-012",
            "message": "The requester must have permission to data export."
        }
    ]
}

Phong Vu on Oct 3, 2022 at 9:19pm • 0 likes

This is not an app permission issue. It is a user permission issue. You need to authenticate the app with a super admin user.

Phong Vu answered on Oct 3, 2022 at 12:26pm

The Glip permission is replaced by the TeamMessaging permission. And you cannot change the permission of your app in production. You need to clone the app and change the app settings including the permission, then test and graduate the new app.

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