Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

How do I demote the original Super Admin user?

Tags: admin portal

Sep 22, 2022 at 3:12pm • 2 replies • 0 likes

Kristin Hoppe

I'd like to demote the original super admin user to a regular user and then promote another user to the position. I thought it was tied to the extension, but changing their extension didn't affect anything.

Mary-Community_Moderator on Sep 22, 2022 at 3:19pm • 1 likes

Hi @Kristin Hoppe; the only workaround you can do is to change the extension number, email, and name of the user, but its data will remain.

1 Answer

Kristin Hoppe answered on Sep 22, 2022 at 3:41pm

Thanks for the quick response!

To clarify: in Users with Extensions, I click on Mary Sue and it opens up Mary Sue, Ext.100, User Details. I change that info out to the new super admin, Marty Stu. Then I create a new standard user for Mary Sue?

Is that the correct flow?

Joe Cache on Sep 26, 2022 at 1:53pm • 2 likes

You may wish to create a non-user Super Admin - this way as people come and go - the Super Admin stays. This would then also be another level of security so that all the users have their normal account, and then your admin has to sign in as the Super to make any elevated changes.

That make sense?

Mary-Community_Moderator on Sep 23, 2022 at 8:34am • 2 likes

Yes, that's right. I'm assuming that Mary Sue is the Super Admin.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales