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Recording of meeting has been processing for 3 days

Tags: meetings, call recording

Sep 19, 2022 at 8:38am • 1 replies • 0 likes

Noah Smits.x3367

I recorded a meeting on Friday, today is Monday and it is still "processing" when I go into my recordings list. Is there a way to retrieve this meeting? I don't see this issue on the Ringcentral forums, but I looked up this question on the Zoom forums and apparently some Zoom recordings are stuck in "processing" indefinitely but can be retrieved by contacting Zoom Support. It'd be nice if that was possible with RC as well.

Mary-Community_Moderator on Sep 19, 2022 at 10:12am • 0 likes

Our Tech Support Team can definitely check on it, too. You may submit a ticket at https://support.ringcentral.com/new-case.html.

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