Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

How to set up the RingCentral Inbound/Outbound calls associated with the RingCentral number extension

Tags: ringcentral app, call logs, phone numbers, activity log

Sep 16, 2022 at 2:08pm • 1 replies • 0 likes

Vamshi Janagama

Hi Support team, My client is using RingCentral account and a Ring Central number with a extension. currently we are using RingCentral Connect Platform API for call record data retention.

My Questions:

1) How do i set up the RingCentral Inbound/Outbound calls associated with the RingCentral number extension in Service Web Portal. I was going through the below link and saw some details about setting up the extensions.

2) How do i be able to get past one month call record log data at a time? Currently i believe API is fetching only 1000 records at a time.

https://community.ringcentral.com/questions/131/a-question-on-retrieving-call-logs-using-the-api.html

PLease provide me inputs. Thank you.

1 Answer

Phong Vu answered on Sep 20, 2022 at 8:23am

For question 1), you mentioned "the link below" but I did not find any link in your question. I don't know what did you mean by saying "setup". If an extension has a direct number or a digital line (a device) the inbound/outbound call to/from that extension will be associated with that extension.

For your question 2), specify the dateFrom and dateTo, set the perPage to 1000 and parse the navigation object of each response to see if you have nextPage. Use the next page URL to read next page until there is no more next page.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales