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User Call Queue Availablity

Tags: call queues

Sep 16, 2022 at 7:50am • 2 replies • 0 likes

Andy Anderson

We have a larger RC environment with over 100 call queues. I am looking to be able to pull some type of report or see some info in the analytics portal that shows a reps total available time in call queues. We are trying to be able to monitor how long employees are available for calls during their workday.

2 Answers

Brian Park answered on Aug 22, 2023 at 6:28am

Hi, I am looking for the same thing and the Audit Trail is the only place where you can see in and out of the queue and can build some logic on time in/out from there.

Mary-Community_Moderator answered on Sep 16, 2022 at 9:03am

Hi Andy, there is no option to pull this report in our Analytics Portal. However, we have an App Partner that may have this feature. It is called RSI. Learn more about it at https://www.ringcentral.com/apps/shadow-all-in-one-analytics.

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