News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Inbound call event To party extension
Tags: subscription
Sep 2, 2022 at 7:29am   •   1 replies  •  0 likes
Chishun Kwong

Hi, I have a subscription to the telephony events of my client, who is the Five9 customer. On the events I received via the webhook, for inbound calls, in the "to" party object, some have and extensionId, which I gather identifies the agent, and is what I need. However, some do not have extensionId, and I wonder what that means. For those, I do still have the called phone number, but not the extensionId.

Thanks!

1 Answer
answered on Sep 2, 2022 at 11:51am  

An event without an extension id normally means an event of the other party on different account or different service. In that case, we don't have the extension id of the other party of the call.


 0



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us