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Promise Keeper - Contact Centre

Tags: contact center

Aug 30, 2022 at 8:13am • 1 replies • 0 likes

Evelyn Delaney

Hi,

Im a just wondering if anyone can assist with understanding the Promise keeper report for the contact centre. We are seeing alot of what looks like callbacks under the Skilled Promise section and they are coming back as being broken but we do not seem to have callbacks being missed.

Becky-Community_Manager on Aug 31, 2022 at 2:33pm • 0 likes

@Evelyn Delaney Here is a InContact knowledge base article that might help?
https://help.incontact.com/Content/Reporting/PrebuiltReports/PromiseKeeperReport.htm?Highlight=promise%20keeper
Let us know if this addresses your questions - if not, shoot us an email and we'll be glad to connect internally with someone that can help!
community.support@ringcentral.com

Evelyn Delaney on Sep 5, 2022 at 1:10am • 0 likes

Thanks Becky, email sent

Becky-Community_Manager on Sep 6, 2022 at 10:48am • 1 likes

We're checking on this internally. Give us a bit to source the answer.

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