Welcome to the RingCentral Community

Mike. Our app is primarily focused on collecting call history (via webhooks) I see that the "Essentials" plan does not include the Analytics suite. Is this one of the "limited exceptions" you speak of?

Thanks

Great question - looking at the permissions your app uses, all are available to Essentials customers (they can't use APIs themselves to build their own custom apps, but they can use a Public App that utilizes these APIs).

RingCentral Analytics builds on top of the basic history functionality (eg call log) to provide deeper insights to help businesses track calls (missed calls, time to answer, etc), gauge customer success, and ensure quality of service. This service also comes with its own Analytics API, which if used, would require the customer using your app to have this permission/ have Analytics for their account.

Thanks Mike