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Does Internal Call Policy Role Still Allow 911 Outbound?

Tags: customer service

Aug 23, 2022 at 6:39am • 1 replies • 0 likes

Leah Jansen

Hello,

I am in the process of moving some common area phones into an internal call policy role only, but I am concerned that they will not be able to call outbound to 911 in an emergency.

Does anyone know for sure that this option is still available while using this policy? I'd rather not have to test it to find out.

1 Answer

Mary-Community_Moderator answered on Aug 23, 2022 at 9:57am

Hi @Leah Jansen , 911 calls will still route to the proper emergency channel.

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