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How does RingCentral integrate into HubSpot's workflow?

Tags: integrations

Aug 15, 2022 at 11:37am • 2 replies • 0 likes

Mark Saye

How does RingCentral integrate into HubSpot's workflow? I only see it in their marketing, but not anywhere else. I want HubSpot to send SMS in workflows through RingCentral. Is Zapier the solution?

2 Answers

Mary-Community_Moderator answered on Aug 18, 2022 at 9:25am

Hi @Mark Saye! I got information from the Integrations Team that it is unavailable through the official HubSpot integration. You will need to use the RingCentral Labs version but understand its restrictions on support as it's not an official integration. Please read the disclaimer of the description. https://www.ringcentral.com/apps/sms-and-meetings-for-hubspot

On the other hand, a commercial version will have the custom workflow action to send SMS via the RingCentral app that may be available sometime this month (no exact date).

Mary-Community_Moderator answered on Aug 16, 2022 at 8:44am

Hi @Mark Saye, you may check it at https://www.ringcentral.com/apps/hubspot-integration.

Mark Saye on Aug 16, 2022 at 9:34am • 0 likes

Thanks @Mary-Community_Moderator,

I don't see it listed as a feature and I don't see how to add RingCentral into a HubSpot workflow to send out a SMS.

Mary-Community_Moderator on Aug 16, 2022 at 1:56pm • 0 likes

You may to check under the user guide instead. https://netstorage.ringcentral.com/guides/hubspot_user_guide.pdf

Mark Saye on Aug 16, 2022 at 2:16pm • 0 likes

@Mary-Community_Moderator Sorry, but it is not listed in that user guide either.

Mary-Community_Moderator on Aug 16, 2022 at 2:40pm • -1 likes

I'll check with Internal Teams if there's someone who can check.

Mark Saye on Aug 16, 2022 at 3:10pm • 0 likes

Thanks!

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