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Device SIP Registration API is giving "Device is not allowed for Other" error message

Tags: sip, softphone

Aug 10, 2022 at 5:41am • 1 replies • 0 likes

TFOMIA RCDevUser

We are trying to Register a SoftPhone using the Register Device API available in RingCentral. However, we are getting the "device is not allowed for other" if we are using the SoftPhone device id as the Input parameter. Please refer the screenshot below:

Here, we are using the "WSS" transport type to register the Ringcentral Softphone. Also, we noticed that if we are not providing the device id, api gives the 200 Ok response code. It returns the SIP Information of the WebPhone instead of the Softphone (already assigned to the user) .

Kindly help to resolve this issue.

1 Answer

Phong Vu answered on Aug 11, 2022 at 4:40am

How did you get the device id of the RingCentral soft phone? And If you could get the device id of the RingCentral soft phone, it means that the device is already registered and assigned for an extension.

Tell me what you really want to achieve?

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