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How can I route all calls to IVR Option 1 from 6:00 am until 8:00 am?

Tags: call handling, contact center

Aug 5, 2022 at 8:00am • 0 replies • 0 likes

Frank E. Richmond III

First time poster and novice script writer. Please forgive any protocol transgressions.

In our Nice inContact Contact Center, we are capturing calls to 30+ physician clinics and presenting IVR options to the callers. From the hours of 6:00 am to 8:00 am, we want to bypass those options and send the callers directly to option 1 of that IVR list . The script is built in Studio release version 22.2.020.1494. Including a screenshot but can add text of the script if needed.

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