Step 1. I created a meeting using below API
POST https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/meeting
Step 2. I started the meeting using the StartUri returned from above call. I started recording in the meeting window and ran the meeting for few minutes. Then I ended the meeting.
Step 3. I am calling below API to fetch recordings(1499487766 is the id returned from Step 1) but I am only receiving 404
GET https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/meeting-recordings?meetingId=1499487766
Response Body:
Please advise how can I fetch the meeting recordings.
Before digging into the reported issue, may I ask how soon did you call the API to read the meeting recording after ending the meeting? It could be too soon to read because the meeting recording would take some time to get ready. Can you call the API now to confirm this and let me know if you still cannot read it.
@Phong Vu I called the API just now and I am still seeing the same response.
Ok, can you do a quick test. Call the API without the meeting id. Or call it with the start time from/to params. To see if you can retrieve a list of records containing recordings.
GET https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/meeting-recordings
@Phong Vu I am seeing empty records element when I call the below
{
{RingCentralBaseUri}}/restapi/v1.0/account/~/extension/~/meeting-recordings?meetingStartTimeFrom=2022-03-10T18:07:52.534Z&meetingEndTimeTo=2023-03-10T18:07:52.534Z
Why the time "from" and "to" are the same? Can you put a wider range and try again.
If it still returns empty array. Then either the recording does not exist at all or some settings in the account that could cause that. And in that case, open a support ticket and provide more details about your account
@Phong Vu from and to dates are not the same. They have different years i.e. 2022 and 2023.
Oops. Did not pay much attention to the year. Then one more try with latest date/time. Shouldn't make difference but just a test.
@Phong Vu I have tried from Aug 1st to Aug 4th and I still see empty records array in response.
{ {RingCentralBaseUri}}/restapi/v1.0/account/~/extension/~/meeting-recordings?meetingStartTimeFrom=2022-08-01T00:00:00.000Z&meetingEndTimeTo=2022-08-04T23:59:59.000Z
@Phong Vu I have a request. Is it possible to have a call and discuss the same since we are are facing multiple issues?
Open a ticket. They would get you on a call if that would be necessary.
ok thank you @Phong Vu
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
