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Webhooks for RingCentral VCC

Tags: webhooks, contact center

Jul 25, 2022 at 9:46am • 1 replies • 0 likes

Codimite Development

I need your assistance with VCC Webhooks for long-hold call routing. As I investigated its RingCentral MVP, do we have any webhook to detect real-time a call that has been waiting in the queue for more than 2 minutes and forward this call to a certain external number within the RingCentral Call Center?

I would much appreciate your assistance in this case.

1 Answer

Phong Vu answered on Jul 25, 2022 at 10:46am

Please read this article and try the notification subscription with the telephony session event notification. Let me know when you have further questions.

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