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HUD Users Display Bug Softphone

Tags: hud, softphone, bug

Jul 20, 2022 at 8:46am • 1 replies • 0 likes

Matt Collison

Is anyone else having issues with the HUD display in the AT&T Softphone App? I have my CS dept. users on calls but the display doesn't list them as being on a call, it show's them as available still. It's hard to know if people update their status as busy or away from the desk on a break. They can't get an accurate number of who is available on the phones.

Mary-Community_Moderator on Jul 20, 2022 at 10:11am • 0 likes

You may try to update or uninstall/reinstall your app, Matt. If it still doesn't work, please get in touch with AT&T Support so they can check on your issue.

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