News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Incoming calls do not show caller's name
Tags: caller id
Jul 19, 2022 at 11:37am   •   1 replies  •  0 likes
Check Out

We have Yealink Ultra-elegant gigabit IP phone SIP-T48U. Incoming calls show as our office tel number on top and below it is the incoming tel number. I need it to show the name of the caller. How do I do that?

TIA

1 Answer
answered on Jul 20, 2022 at 9:48am  

Hi! The Incoming Caller ID Name feature is available to all RingCentral MVP Premium and Ultimate accounts. You may have to upgrade your current plan to have this feature enabled.


 0
on May 15, 2023 at 12:31pm   •  0 likes

How do I upgrade to MVP?


on May 15, 2023 at 1:03pm   •  0 likes

Hi @Derek Cole, you may contact your Account Manager to assist you with upgrading. Please reach out to our team community.support@ringcentral.com if you need help getting your Account Manager's information.

on Jul 6, 2023 at 12:57pm   •  0 likes

Hi Mary, I am chatting with a ringcentral rep named Payton Tawater, and he states that is not true. I have standard now, and would like this feature, and I am willing to upgrade to premium. He said he is "100% positive"

on Jul 6, 2023 at 1:38pm   •  0 likes

Hello @Mary-Community_Moderator, I will check if there's a new update about this. I'll get back to you. Thanks!



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us