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Analytics for ContactCenter Agents and Phone Numbers

Tags: analytics and reporting, contact center

Jul 12, 2022 at 7:03am • 1 replies • 0 likes

Stephen Knorr

What options are there for capturing call performance and quality statistics for ContactCenter agents and phone numbers?

Becky-Community_Manager on Jul 12, 2022 at 9:16am • 0 likes

Hey, @Stephen Knorr To start, there are resources in the Knowledge Base that might bet you started.
https://support.ringcentral.com/article/10941-Analytics-and-Reporting-Tools-RingCentral-Contact-Center.html
Let us know if there is something specific that we can help with to address your needs.

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