Hello,
I'd like to perform some platform testing and as far as I understood from the documentation either WebPhone of Embeddable Widget can be used to place calls. I created a sandbox account. When I try to use one of the above apps I end up with the error message:
The service is temporarily unavailable. Please try again later. If the problem persists, please contact RingCentral support
Environment i'm using:
- Chrome browser
- I'm based in Germany
- I try to use 3-legged OAuth flow authorization code
- I don't have any adblockers at my machine
- I had tried to disable Windows Defender Firewall it didn't help
Best,
Nikolai
Is your screenshot the WebRTC phone app? Did the error happen when you set the 911 emergency address or right after you login? Your sandbox and it's phone number is in the U.S, how do you specify the address?
The screenshot is WebRTC phone app. Yes. Error happens on specifying 911 emergency address. Should I provide emergency address in US if my phone number belongs to US even if I'm ouside of US?
Hi @Nikolai Chashchin We found root cause is the emergency address service can't work with RingCentral App device. It is on queue to fix.
For now, you can go to https://service.devtest.ringcentral.com/application/company/phones/userPhones And change the phone to Bring Your Own Device (Use an existing SIP phone / "Set up manually using SIP"). After that, you can login at web phone app.
You can also create new device, and select Existing phone.
Can it work now? It look like the address validation service is temporarily unavailable.
No. It doesn't work
Hi @Nikolai Chashchin It seems that you have a phone number in US and E11 address out of country, and the E11 address out of country validation error at sandbox environment.
If you just want to try the web phone, can you try to update address to US, and test it again?
Hi @Nikolai Chashchin we found the root cause. It is a wrong configuration at sandbox environment. Changing to US address still can't work. We will fix the configuration soon, and update to you here.
To test web phone, you can also login into here https://app.devtest.ringcentral.com/phone/recent/all The app can login successfully, and receive incoming call, but not outbound call (waiting configration fixed).
Thank you. The app from https://app.devtest.ringcentral.com/phone/recent/all is working for incoming calls.
Get the error when I try to set up emergency address:
Yes, it is emergency service issue with RingCentral App device. You can follow following answer to change device to Existing SIP phone to make it work.
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