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On hold calls are dropping/disconnecting

Tags: hold times

May 23, 2022 at 3:36pm • 1 replies • 0 likes

Giovanni Sanchez

Hi,

I use RingCentral PBX through Microsoft Teams with integrations on our Yealink MP58 team VOIP phones and when our receptionist answer a call and place callers on hold we are getting reports that the line is disconnecting or being dropped. I wanted to know if anyone has seen this or if this might be a Microsoft teams issue or phone system itself.

I have check our on hold policy in RingCentral as well in Microsoft Teams and there isn't a policy or rule that I can see that is causing this issue but I might not have enough knowledge on where to look

Any help would be greatly appreciated.

Mary-Community_Moderator on May 25, 2022 at 10:04am • 0 likes

Hi Giovanni, it seems like no one here has experienced the same issue. Please reach out to Tech Support so they can check it. Submit a case here.

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