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Forward Number When User Disabled

Tags: call forwarding, ivr

May 17, 2022 at 8:13am • 1 replies • 0 likes

Mikayla Barber

When an employee leaves the company, we disable them in RC and move the number to the number inventory. Some of those disabled users receive a lot of calls, and we do not want customers calling and getting a message that the number is not in use. How can I forward the number to still ring to an IVR menu after the user has been disabled and deleted?

1 Answer

Mary-Community_Moderator answered on May 17, 2022 at 10:45am

The workaround will be to create a designated user extension where you can reassign the numbers of the deleted extensions instead of putting it in the number directory. Then set up the Call Forwarding Settings of that extension to route on the IVR Menu.

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