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Webhook subscription demand special permission in Production

Tags: webhooks, call handling, requirements

Apr 12, 2022 at 8:10am • 1 replies • 0 likes

Egor Teplyakov

Hi!

When I make new subscription via Rest API it creating without Webhook Subscription permission in Sandbox environment.

But in Production it throw error and require Webhook Subscription permission:

Regarding the API Reference there are no special permission for this action: https://developers.ringcentral.com/api-reference/Subscriptions/createSubscription

Also when I add this permission to application and trying graduate it to production it can't reach to requirements, because Webhook Subscription not using even when I successfully created subscriptions for several times:

How can I graduate application to Production if no APIs that use this permission in Sandbox?

Why it required permission only in Production?

1 Answer

Phong Vu answered on Apr 12, 2022 at 9:40am

Webhook Subscription permission is required for both sandbox and production environments. I will double check your finding and if it's true, I will let the team know to fix it.

For your current app, can you share the app client id?

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