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David Harmacek avatar image
David Harmacek asked ·

How does my existing web-enabled app control the RC prompts directly?

New and suffering from how rich this is. I have an existing database application which can listen and send via a web server. It can be restful. I need to create an inbound IVR. RC is to answer a call, present the welcome and menu, then send to my app. My app will authenticate caller to the database and direct RC to ask the next question/prompt to the caller. I don't think I have to use any RC menus structures? Is this a webhook?

ivr
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Phong Vu avatar image
Phong Vu answered ·

It looks like you need the IVR scripting language. Please read this blog and let us know if that is similar to what you want to achieve.

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David Harmacek avatar image
David Harmacek answered ·

Yes. I had found that article recently. I'm concerned that it is still in Alpha. Should I sign up and try it?

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If you think it is the feature you need, I recommend to signup for early access and try it. I think it is stable enough to play with.

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David Harmacek answered ·

@Phong Vu I've sent two emails in the last two weeks to request this Alpha solution as outlined in the article. I've had no response. Can you help me with that? Thanks

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Sorry for that David! Let me ping the PM.

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