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kailashvasan vk avatar image
kailashvasan vk asked ·

How to stop/pause and release the recording in embedded app, once the automatic call recording is enabled in the ring central admin portal

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Phong Vu answered ·

I believe that once the call is connect, the user will see the Recording toggle button Stop/Start or something like that on the widget UI.

If you meant to toggle programmatically, I don't think that it is possible because you will need to have a telephonySessionId and the partyId of the call to call the API.

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In the UI, if we click on that Recording button (start/stop), it says "You cannot record the call at the moment. Error code: -8" The call is already active it says in audio. Because we have enabled the auto recording in the admin portal. please help suggest a solution where a pause/resume recording should be available for the user, like keyboard short cuts given below for a RC APP

https://support.ringcentral.com/s/article/10665-automatic-call-recording-enable-disable?language=en_US

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