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When any user logs out to RingCentral they lose their custom settings

Tags: log in

Mar 10, 2022 at 8:36am • 1 replies • 0 likes

Robert Petetit

When any users logs out of the RC App there custom settings are lost. If they close the app they are not lost. Is there a fix to prevent the custom settings from being reset, this includes the theme, headset customizations, etc. This issue causes several calls to the help desk or help desk tickets. As well as all the time required to fix the issue.

If there is not a fix for this, is there away that the log off function can be disabled.

Mary-Community_Moderator on Mar 10, 2022 at 10:01am • 0 likes

@Robert Petetit Is this on the mobile app or desktop?

Robert Petetit on Mar 10, 2022 at 10:30am • 0 likes

This is the Windows Desktop app

Mary-Community_Moderator on Mar 11, 2022 at 9:13am • 0 likes

@Robert Petetit, the themes resetting after logging out is normal behavior. However, other settings should not be. Please continue working with your case from Tech Support.

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