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Shared text line

Tags: sms and text messaging

Mar 3, 2022 at 10:33am • 1 replies • 0 likes

Justin Scarberry

My company has a need for outside users (non Ring Central numbers) to text a common number as a "help" line to speak with a technician. The problem I have is I need this to be setup similar to a shared inbox. Meaning, a text comes in, a number of defined technicians see it, first available responds. I would like the response to come from the "help line" number, not the individual number of the tech who responded.

Is this possible?

1 Answer

Mary-Community_Moderator answered on Mar 7, 2022 at 8:15am

We don't have this kind of setup available for SMS. The operator extension is the only user who can text from the main number.

https://support.ringcentral.com/article/How-to-access-the-advanced-call-handling-feature-of-the-auto-receptionist.html

You may submit a Feature Request in our Ideas Portal at https://ideas.ringcentral.com/.

Frederick Ferguson on Apr 5, 2024 at 1:53pm • 0 likes

Hello Mary,

Have we made any progress around the shared text feature? My company and I are wanting to utilize this feature if it is something that is now available. Please let me know. Thank you much!

Mary-Community_Moderator on Apr 9, 2024 at 9:08am • 0 likes

Hi Frederick, thank you for expressing interest in this feature. Our product team has it on their roadmap, and it was initially scheduled for release in Q2. However, due to unforeseen circumstances, its launch has been postponed to Q4.

jimmy-silva on Apr 10, 2024 at 12:03pm • 0 likes

I am also interested in this feature where can I see the roadmap to track it?

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