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How to get recording type audio/x-wav?

Tags: rest api, developer sandbox, call recording

Feb 23, 2022 at 8:35am • 2 replies • 0 likes

Egor Teplyakov

Hi!

According to this page (https://developers.ringcentral.com/api-reference/Call-Recordings/listCallRecordingData) API allow to download .wav files. But I can't find any settings or query parameters to specify that I want to receive .wav files, not mp3.

I found this old topic, but looks like it solution is deprecated:

https://support.ringcentral.com/article/Convert-RingCentral-On-demand-Call-Recording-Waveform-File-Format.html

Can anyone help with it please?

2 Answers

Egor Teplyakov answered on Apr 12, 2022 at 8:29am

If anyone need the answer: Possibility to download .wav is available only in production environment.

Phong Vu answered on Feb 23, 2022 at 9:14am

Grab the recording id, then call this endpoint to get the content details.

You can get the recording id or the uri from the response of this endpoint .

Egor Teplyakov on Feb 24, 2022 at 2:35am • 0 likes

Unfortunately this endpoint return only .mp3 recording (audio/mpeg content type).

My question about how download exactly .wav file.

Phong Vu on Feb 24, 2022 at 7:11am • 1 likes

Oh, sorry for misunderstanding your question.

There is a setting somewhere in the account to specify the call recording and voicemail content type. I am not sure if that feature is still supported or not. But you can ask your RingCentral account manager or contact customer service for help.

Egor Teplyakov on Apr 12, 2022 at 8:28am • 0 likes

If anyone need the answer: Possibility to download .wav is available only in production environment.

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