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ashok-kumar avatar image
ashok-kumar asked ·

How to add Permissions of Read Call Log in production if not added during graduation requirement and sandbox testing?

 How to add Permissions of Read Call Log in production if not added during sandbox  testing.would we need to suspend the app? and would we need to complete again graduation requirement ? how much time it will take ? what should be process ??
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Phong Vu avatar image
Phong Vu answered ·
You can clone the app, give it a new name or add a version to the new app name. Add the missing permissions and run test in the sandbox the same way as you did for the first app. Graduate your app and finally replace the client Id and secrete to use the new app. You can suspend the old app after that.

+ Phong
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Is it possible to add permission after suspend the app and again apply for production same day ?? Is it necessary to creating a clone and full fill graduation requirement  of 2 days for that ?? is any other possibility to add permissions and work on same day?

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When you add new permissions, you have to exercise the app in sandbox environment by calling APIs that require the new permissions. This is the same requirement as when you first develop your app in sandbox. I think we can help you expedite the second graduation if you complete the test under the sandbox today to generate enough API calls with acceptable percentage of error.
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Ok thanks  Phong Vu
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Tyler Liu avatar image
Tyler Liu answered ·
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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

As per I know once your app is in production, you cannot change anything.

You need to ask devsupport@ringcentral.com for any help. Once they added the permission with your request(not sure if they do.. most probably they don't) you need to test again for that permission you acquired.

The official recommendation is to create a new app, add proper permissions and graduate it. So in that case you need to go through again.

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