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How do I record calls made from the Ring Central App?

Tags: call recording

Feb 14, 2022 at 10:27am • 2 replies • 0 likes

Ryan Dinley

I integrate RingCentral into my CRM (Hubspot). When I make a call from my PC, Ring Central records my call and inputs the call into my CRM so other can hear it later. When I call from my phone using the Ring Central app, the call is not recorded. Is it possible to have calls made from the app on my phone recorded into my CRM?

1 Answer

Mary-Community_Moderator answered on Feb 14, 2022 at 1:13pm

Hi @Ryan Dinley, you need to contact your CRM provider for this concern.

Ryan Dinley on Feb 14, 2022 at 3:38pm • 0 likes

Are you saying it is possible to record calls from the Ring Central app instead of desktop version?

Mary-Community_Moderator on Feb 15, 2022 at 7:43am • 0 likes

I have no information if it's possible, but I recommend you to contact Hubspot for Support.

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