Not allowed subscribe for missed calls of another extension

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question

ashok-kumar9925 asked Apr 25, '18 ashok-gupta9957 commented Apr 26, '18

Not allowed subscribe for missed calls of another extension

We are working on Ringcentral push notification app and now it is in production mode. We need to read other extensions missed call events but when we are trying to subscribe missed-calls and message-store events, then we are getting error as below :

"errorCode": "SUB-527",

"message": "Not allowed subscribe for missed calls of another extension"

Right now it is only allowing to subscribe for the same extension 101 which is admin default extension as shown in developer console. But when we are trying to subscribe for extension 102 or other extensions, it is giving the error as above.

We tested the app in sandbox account earlier and it was working properly. Also we have added permissions for read presence.

Please suggest.

phone extension

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2018-04-25T12:36:39Z

igor-bebin answered Apr 25, '18 ashok-kumar9925 commented Apr 25, '18

Hi Ashok,

Subscribing on missed-calls and incoming-call-pickup is allowed for the currently logged-in User due to security reasons. It's used to work this way for a long time. I believe there is no difference between Sandbox and Production for this behavior.

message-store is available for any User with { {ReadMessages}} permission, typically it's available for Admin Users and own extensions.

Could you please describe the scenario why do you need to get missed-calls notifications, which belong to another extension(s)?

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ashok-kumar9925 commented · Apr 25, 2018 at 01:00 PM

Thanks Igor for your feedback.
We have a requirement that if client gets any missed call on any of his extensions, then we need to add an action in velocify. For that we were working on getting the missed call event on our own server and from there pushing to velocify.
Is there any other way we can get the missed call push notification for all extensions?

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ashok-kumar9925 commented · Apr 25, 2018 at 04:27 PM

Please Reply as soon as possible.

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Answer 2 · 2018-04-25T20:24:55Z

Phong Vu answered Apr 25, '18 ashok-gupta9957 commented Apr 26, '18

Hi Ashok,

I you can use this workaround solution to detect missed call for any extension under an account. The sample code is in Node JS, but you can implement similar way in other programming languages.

var RC = require('ringcentral')  require('dotenv').load()    var rcsdk = new RC({    server: process.env.SERVER,    appKey: process.env.APP_KEY,    appSecret: process.env.APP_SECRET  })  var users = []  var platform = rcsdk.platform()    login()    function login(){    platform.login({      username: process.env.USERNAME,      password: process.env.PASSWORD    })    .then(function(resp){      removeRegisteredSubscription()      subscribeForNotification()    })    .catch(function(e){      console.log(e)      throw e    })  }    var subcription = rcsdk.createSubscription()  function subscribeForNotification(){    var eventFilter = []    eventFilter.push('/restapi/v1.0/account/~/presence')    subcription.setEventFilters(eventFilter)    .register()    .then(function(resp){        console.log('ready to get account presense')    })    .catch(function(e){      throw e    })  }  subcription.on(subcription.events.notification, function(msg){    var user = {}    user['extensionId'] = msg.body.extensionId    user['telephonyStatus'] = msg.body.telephonyStatus    checkMissedCall(user)  })    function checkMissedCall(user){    var newUser = true    for (var i=0; i<users.length; i++){      if (users[i].extensionId == user.extensionId){        newUser = false        if (users[i].telephonyStatus == "Ringing" && user.telephonyStatus == "CallConnected"){          users[i].telephonyStatus = user.telephonyStatus          console.log("this extensionId " + users[i].extensionId + " has a accepted a call")          break        }        if (user.telephonyStatus == "NoCall" && users[i].telephonyStatus == "Ringing"){          users[i].telephonyStatus = user.telephonyStatus          console.log("this extensionId " + users[i].extensionId + " has a missed call")          break        }        users[i].telephonyStatus = user.telephonyStatus      }    }    if (newUser){      users.push(user)    }  }    function removeRegisteredSubscription() {

    platform.get('/subscription')        .then(function (response) {          var data = response.json();          if (data.records.length > 0){            for(var record of data.records) {              // delete old subscription before creating a new one              platform.delete('/subscription/' + record.id)                .then(function (response) {                  console.log("deleted: " + record.id)                })                .catch(function(e) {                  console.error(e);                  throw e;                });            }          }        })        .catch(function(e) {            console.error(e);            throw e;        });  }

Hope this helps!

+ Phong

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ashok-gupta9957 commented · Apr 26, 2018 at 04:35 PM

Thanks Phong Vu we will check.

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