question

rich-sutton avatar image
rich-sutton asked ·

Message Store Reports taking hours to complete

RC Devs,


We're seeing an issue with message store reports taking many hours to complete.

The issue began on May 23rd/

This example took three hours:

{
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/2480843036/message-store-report/2480843036-2609253036-a5a5b2d6c1fc46148e0cadfe74ee2a76";,
"id": "2480843036-2609253036-a5a5b2d6c1fc46148e0cadfe74ee2a76",
"status": "Completed",
"startTime": "2020-05-27T10:06:02Z",
"finishTime": "2020-05-27T13:51:46Z",
"accountId": "2480843036",
"dateFrom": "2020-05-23T17:13:02Z",
"dateTo": "2020-05-27T10:06:02.369Z"
}

The data volume isn't that large. Message store reports prior to May 23rd were being generated in a few seconds.


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Phong Vu answered ·

Hi Rich,

Would you be kindly create a support ticket and send to devsupport@ringcentral.com for this type of question. The reason I am asking this is just because this issue can only be answered/investigated by RingCentral experts. While I can also take it from here but I think it would be best to be routed to the dedicated support team directly so that your case will be tracked properly in the support system.

We will keep the forum for common questions that other developers could share their knowledge and experiences, or they could benefit from reading answers to common questions.

Thanks for your understanding!

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Thanks Phong, I have emailed devsupport@ringcentral.com.

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