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Call Pickup not working

Tags: call park

Jan 13, 2022 at 1:51pm • 1 replies • 0 likes

Steve Schock

I have configured users to be able to pick up calls from other extensions using the Call Pickup list under Groups. The instructions say that you can pickup a call ringing at another extension by pressing *58 and then the ringing extension. This would be great if it actually worked. We have tried this with various extensions and cannot seem to get it to work properly. Does anyone have a success story that they can share to get this to work?

Mary-Community_Moderator on Jan 14, 2022 at 8:58am • 0 likes

@Steve Schock Have you already reached out to Support? You may create a case here.

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