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Call Queue Management

Tags: call queues, admin portal

Jan 11, 2022 at 9:31pm • 1 replies • 0 likes

Terry Ng

Hi All,

I have checked on some posts here mentioned about the call queue management could change the user status for "Accept call queue", but seems like that's a beta version.
Does anyone know if this function has been enabled in AU or only for some regional?

https://support.ringcentral.co.uk/s/article/Remote-Member-Management-for-Call-Queues?language=en_GB

1 Answer

Mary-Community_Moderator answered on Jan 12, 2022 at 8:00am

Hi @Terry Ng, Remote Member Management is available to all brands, but it is only turned on by default for Premium and Ultimate Plans. If you are interested in getting this feature, email us at community.support@ringcentral.com.

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