question

TaxTC Lab avatar image
TaxTC Lab asked Phong Vu answered

The selected sandbox account doesn’t support SMS feature

Same problem here:

Sending SMS using API gives error code MSG-242 "The requested feature is not available"


I just setup a sandbox and trying to send SMS using the API

rest api
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1 Answer

Phong Vu avatar image
Phong Vu answered

What is your sandbox account main company number? Is it a new account you just created lately?

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys