How to integrate RC Phone Directory with Nice Incontact CXOne IVR for Dial by Name/Extension
Dec 28, 2021 at 11:12am • 0 replies • 0 likes
Mark Lothamer
I have RC MVP with Nice Incontact CXOne Contact Center. I have implemented the IVR within CXOne to route calls into my contact center ques. I want to allow customers to Dial By Name or Extension as a Menu Option. I cannot figure out how to integrate the RC Phone Directory and allow Dial By Name/Extension via MVP.
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