Hi ,
We are using conversations API(POST https://platform.ringcentral.com/restapi/v1.0/glip/conversations) to create the Direct message using Bot access token.
When the members having same username with different domains then RingCentral shows internal server error.
Payload :
Response from RingCentral :
{
"errors": [
{
"errorCode": "GLP-001",
"message": "Service internal error. Consult RC support."
}
]
}
Could you please help us to resolve this issue ?
Hi @vyshakhBabji ,
Here is the Resuest and Response:
API endpoint : POST https://platform.ringcentral.com/restapi/v1.0/glip/conversations
Request made through : POSTMAN
Token : Bot access Token
Request Body :
{"members":[{"email": "raja@xxxxxx.us"},{"email": "raja@xxxxxxx.com"}]}
Response Body :
{ "errors": [ { "errorCode": "GLP-001", "message": "Service internal error. Consult RC support." } ] }
Response Headers:
{"Server":"nginx", "Date":"Tue, 28 Dec 2021 04:45:39 GMT", "Content-Type":"application/json; charset=utf-8", "Content-Length":92, "Connection":"keep-alive", "RCRequestId":"0157dc2c-6799-11ec-9650-005056bb2a95", "X-Request-Id":"reqId:0157dc2c-6799-11ec-9650-005056bb2a95;accId:63064218028;extId:63149921028", "ETag":"W/"5c-i5mWg3K5eq1vGDNBZqfevw", "X-Rate-Limit-Group":"medium", "X-Rate-Limit-Limit":40, "X-Rate-Limit-Remaining":39, "X-Rate-Limit-Window":60, "RoutingKey":"SJC01P13"}
Moreover we received a different kind of mail from RC for the user raja@xxxxxxx.com
Mail Content :
RingCentral account request Someone you work with would like for you to join RingCentral. Your company admin controls new account setup, so we've sent them a separate email with the request. No further action is needed from you at this point.
It seems both the users are in the same org and raja@xxxxxxx.com is not having RC account setup . We expect it should not restrict to create the DM. Please help us to resolve this issue.
Thanks,
Raja
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