Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Ringcentral App not importing contact info correctly.

Tags: contacts

Nov 30, 2021 at 7:38am • 1 replies • 0 likes

Dwayne Baughn

Whenever I import my client contact list to the Ringcentral App for iPhone, it changes my client's dates of birth, or any other important dates I've saved for them. Like, if their date of birth is July 4, 1976, the Ringcentral App will change it to July 3, 1976. How do I fix this?

Mary-Community_Moderator on Nov 30, 2021 at 8:45am • 0 likes

Hello Dwayne, is this happening on all the contacts or just some of it?

Dwayne Baughn on Nov 30, 2021 at 11:25am • 0 likes

All of them.

Mary-Community_Moderator on Nov 30, 2021 at 1:01pm • 0 likes

Please create a Tech Support case for this to be checked. You may go to https://support.ringcentral.com/new-case.html?language=en_US.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales