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RC 800 Number Location Based Forwarding

Tags: ivr

Nov 27, 2021 at 6:41am • 1 replies • 0 likes

Bubbly Paws St Louis Park

Hi there, we have 5 retail stores across the country and are expanding quickly. I just signed up for a Ring Central 800 number and would love for it to forward the call to the closest location based on caller id. Or if a customer could enter their zip code, it could forward based on that. Is this an option with RC or through a 3rd party?

Mary-Community_Moderator on Nov 29, 2021 at 8:04am • 0 likes

Hi, @Bubbly Paws St Louis Park We don't have this capability available, but this is an excellent feature to add. You can recommend this in our Ideas Portal at https://ideas.ringcentral.com/.

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